The author’s qualifications are important for a book on public speaking (where authorial experience in practicing what is being preached is crucial). Arnold’s background as a facilitator and speaker is extensive, capped by her new role as the incoming president of the National Speakers Association. Her focus is on presentations in the workplace, but the fluidly presented and dynamically toned pages soon make it obvious that her techniques and methods can be used by all who are required to give presentations, whether it be in their public or private lives. Her ideas are underscored by the basic premise that a dull, sleep-inducing program is intolerable, not to say detrimental, to the effectiveness of the presentation. How to engage your audience is the key to speaker success, and the author presents a series of increasingly sophisticated techniques to involve the audience, from employing the right tone of voice to breaking the audience out into smaller discussion groups. Hers are not pat responses to the issue of good programming but are well-thought-out, robustly tested, and greatly practical techniques. –Brad Hooper